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Note: Troy Tutors Support will be taking a summer break between May 7th-May 31st. During this time, while private tutoring sessions can still be booked, customer support, accessing our phone number/email, any issues/refunds, and free office hours and group sessions will resume June 1st.
Contact
Before contacting, we recommend you check out the most common questions we are contacted about on our FAQ page.
For general questions about Troy Tutors or assistance that does not need
to be resolved within 24 hours.
General Support Team: Call or Text (518) 323 - 7018
Monday-Thursday 4pm-11pm
Friday 4pm-8pm
Saturday 11am-5pm
Sunday 11am-5pm
If you call us, and we don't pick up right away (we might be in the middle of tutoring),
expect to hear back from us in no later than 1 hour.
Please text for emergencies. If we are currently in a meeting or support call,
we will still be able to read the message, and send to the appropriate team member,
versus waiting until after a meeting or support call ends, to get back to you.
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